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Increasing efficiency with The Safety Maintenance Company

The Safety Maintenance Company Ltd (TSMC) are a well respected training provider running popular site safety courses such as IPAF, PASMA, CITB and many more.




12 Months




The Brief image

After reconstructing their website, we were in regular talks with the team as to how we could further improve the efficiency when dealing with the increased number of enquiries coming through the new site. We agreed on a system that would serve as a central hub to handle all admin operations of the business.

The app includes various modules to handle bookings, instructors, resources, certifications, payments, renewals and sales along with various performance based reporting.

Rated rated 5 stars
Based on 65 stellar reviews Read our reviews

The Results

How could a purpose built app benefit your business?

Tired of having to scrape through endless sheets of paper? Getting in a muddle with numerous bookings coming in for all your different services? With a bespoke system tailored specifically around your business, you can take advantage of automation and reduce countless amounts of hours wasted on inputting data by hand and say goodbye to those tedious time wasting tasks.

Spend time focusing on the aspects you should be whilst boosting performance and cutting the costs.

Extensive man hours saved in admin tasks
Increased customer satisfaction
Industry leading booking and post booking processes

How we achieved this

  • Regular scoping sessions with TSMC and all key users of the app

  • Comprehensive calendar view to manage upcoming and ongoing courses

  • Intuitive course tracker to maintain the status and hold key information and certificates

  • Easy ability to upload new courses straight through to their site

  • Ability to handle invoices and produce a plethora of essential performance based reports

What the client had to say

It was the first time we had been involved in software building and the whole process was quite simple as Identify staff ‘held our hand’ throughout and they bought into what we wanted to achieve. They treated the build as if it was theirs and helped in making our software better by questioning us and coming up with ideas to improve it.

From the very start we knew we had picked the right company to deal with, very professional, all deadlines were met, great communication throughout the process and we have a system that was implemented and teething issues resolved very quickly. The software is a great asset to our business! I would recommend this company to anyone who would like a good, honest and conscientious approach to their needs.

Damian Dunne , The Safety Maintenance Company App


What happened next image

SMCL continues to use the system daily and has quickly become an essential resource to the overall operation of the company. Courses are scheduled and managed daily by the team and as a result the business has seen a huge increase in efficiencies.

We remain in close contact with The SMCL, proving what having a strong digital partnership can be like with an agency. We regularly review the performance of their systems and offer updates and improvements where required. We also work with them on their marketing, including managing their Google Ad accounts to ensure they remain a key player in the industry.

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About Identify Digital

We know that when it comes to choosing a new digital agency there’s an abundance of choice. We’re known for our straight-talking and honest approach. We love working with partners who share our values and want to deliver outstanding experiences to their customers. Sound like the type of agency you’re looking for?

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