Beanies wanted to digitalise their operations to support their rapid growth and international expansion.
DSEC asked us to create a business management system to simplify and streamline their entire operation.
Operations Platforms For Trade & Construction Businesses
Replace the spreadsheets and WhatsApp - scheduling, jobs, compliance & billing in one place.
Operations Platforms For Training Providers
Scheduling, booking, billing & certificates - without the admin chaos.
Ecommerce Platform For Suppliers & Distributors
B2B, B2C, or both - connected to your ERP, no more double-keying.
Yorkshire Laundry Services Ltd
Hi Chris,
Straight up, this is outreach. We came across Yorkshire Laundry while looking at hospitality service businesses in North Yorkshire running complex logistics operations — and what you're doing genuinely caught my attention.
Yorkshire Laundry has been running a specialist linen hire operation for Yorkshire hospitality for nearly 20 years
Based at Kirkbymoorside, you provide linen hire and laundry services to hotels, holiday cottages, guest houses, B&Bs and restaurants across the region. The model — supplying, collecting, laundering and returning linen on a regular cycle — means you're running a logistics operation as much as a laundry. Multi-drop van routes, regular client schedules, linen quality tracking, seasonal demand.
That's a sophisticated service operation, and it's been running successfully since 2007.
Managing linen hire across multiple hospitality clients is genuinely complex to do manually
From your website, I can see that clients order via phone or a contact form — "simple, easy ordering" is the language you use. That's clearly a deliberate service proposition. But behind that simplicity, there's a lot to track: who has which linen, how much, when is the next collection, what's been returned, what needs restocking, what's being billed for hire versus laundering.
In similar businesses at this stage, that tracking tends to live in spreadsheets, route sheets and a good deal of institutional knowledge. It works well when the team is stable and the client list is manageable. It gets harder to scale or to hand off.
Nearly two decades serving Yorkshire hospitality is a real competitive moat
The trust clients put in a linen hire provider is significant — it's not a service you switch easily. The relationships Yorkshire Laundry has built over 18 years are the business. The platform we'd build would be designed to protect and extend that — giving the team visibility, giving clients simple tools, and making the operation easier to manage without changing what makes it work.
What we could help with
- Linen stock tracking — what's at which client, what's in wash, what's ready for delivery, all in real time
- Client scheduling — collection and delivery windows, seasonal adjustments, one clear calendar
- Route optimisation — multi-drop routes planned automatically rather than manually each week
- Client portal — simple order submission and delivery confirmation for your hospitality clients
- Automated billing — hire charges, collection frequency and invoicing linked to the schedule
- Quality and restock flags — trigger replacements when linen falls below threshold
Who we are
We're Identify Digital — a web development agency based in Wakefield. We build bespoke operations platforms for service businesses with complex manual processes. We use AI in our build process to work faster than traditional development — so you'd see a clickable working concept within about a week, before committing to anything. We can come to you for an initial meeting.
If the operations side is something you've been thinking about, the simplest next step is a conversation.
Book a call with Liam Or reply directly to the email that brought you here.
Based on 83 stellar reviews
