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Replace the spreadsheets and WhatsApp - scheduling, jobs, compliance & billing in one place.
Operations Platforms For Training Providers
Scheduling, booking, billing & certificates - without the admin chaos.
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A note from Identify Digital
The Safety Maintenance Company
Hi Damian,
I'll be straight — this is a cold approach. We build bespoke training management platforms for accredited training providers.
I put this page together so you can see what we actually looked at, rather than just asking you to take my word for it.
What we found — The business
You've been running a serious multi-discipline training operation from Leeds since 2011
IPAF, PASMA, CITB, City & Guilds and H&S training — two accredited centres (Leeds and Derby), on-site delivery anywhere in the UK, and a team of trainers covering everything from working at height to site safety awareness. You've been trading for 14 years and clearly built a reputation for reliability.
The testimonials on your site back that up: "quick at responding", "last minute courses out of the bag", "professional and in-depth courses" — that's the kind of feedback that takes years to earn.
Est. 2011
Leeds, West Yorkshire
IPAF & PASMA accredited
CITB approved training organisation
Something we noticed — Back office
What ties together booking, delegate management, certificates and CITB tracking?
You have online booking for your course calendar, which is a good start. But managing two training centres, on-site delivery nationwide, multiple trainers, CITB grant claims for delegates, and certificate generation for IPAF and PASMA cards across potentially hundreds of delegates a year — that's a lot of moving parts.
In training businesses at your stage, that often runs across a combination of course booking software, spreadsheets, and manual certificate creation. It works, but it creates admin overhead and makes things like grant claim reconciliation and renewal reminders hard to scale.
"The team are quick at responding and dealing with my queries as well as pulling some last minute course out of the bag."
— thesmcl.co.uk customer testimonial · View site
A question — Growth
How do you manage multi-centre scheduling and trainer availability?
With trainers splitting time between Leeds and Derby, plus on-site bookings across the country, scheduling must be complex. If that's managed manually — or across separate systems — it's likely creating friction when course demand picks up or a last-minute booking comes in.
Positive — Right credentials
CITB approval and multi-accreditation is a real differentiator
Being able to handle CITB grant claims for clients is a genuine value-add that not all providers offer. A platform built around your workflow would make the grant claim process much smoother for both your admin team and your clients.
What we could help with
- Centralised booking — course calendar, trainer availability and centre capacity in one view
- Delegate management — registration, pre-course comms and attendance tracking
- Certificate generation — automated on course completion, branded and compliant
- CITB grant tracking — claim records tied to course completions
- Renewal reminders — automated alerts when IPAF or PASMA cards are due for renewal
- Trainer scheduling — workload view across both centres and on-site bookings
About us
Why we're relevant here
We're Identify Digital, a web development agency based in Wakefield. We build bespoke training management platforms for training providers who've outgrown generic systems. We've worked with first aid and H&S training businesses across the UK. The entry point is a Training Systems Audit — half a day to map your current workflow and identify where a bespoke platform would save the most time.
If any of this sounds like it fits, the easiest next step is a quick call — no obligation.
Book a call with Liam Or reply directly to the email that brought you here.
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Based on 83 stellar reviews
Based on 83 stellar reviews
