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A note from Identify Digital
KCM Waste Management
Hi Gareth,
Straight up — this is outreach. I came across KCM while looking at South Yorkshire waste management businesses, and the scale of what you're running stood out.
I put this page together so you can see what we actually looked at before getting in touch.
What we found — The business
40+ years, 120+ staff, multiple service lines — a genuinely complex daily operation
You've built one of South Yorkshire's established waste management businesses. Skip hire, wheelie bin hire, tipper hire, aggregates, commercial waste collection — multiple service lines running simultaneously, with drivers across Rotherham and now a second site in Sheffield.
That's the kind of business where every day involves dozens of jobs being booked, quoted, scheduled, dispatched and completed. A new site adds another layer of coordination on top.
40+ years
Rotherham, South Yorkshire
120+ staff
New Sheffield site 2024
Skip, Tipper, Bins, Aggregates
What caught our attention — The gap
Coordinating skip deliveries, tipper runs, bin rounds and aggregates across two sites is genuinely complex — and usually done manually
From looking at your setup, customers call or email for skip hire quotes, and job scheduling and driver dispatch happens through a mix of phone calls and manual systems. That's typical for waste management businesses that have grown organically over 40 years — the systems built up around the business, rather than being designed for it.
At your scale, with multiple vehicle types, different service lines and two sites, the coordination overhead is significant. A customer calls for a skip, someone quotes, someone allocates a vehicle, someone schedules the delivery, someone chases the collection. Multiply that by dozens of jobs a day across two sites and the admin adds up fast.
"KCM have always been so prompt and efficient. I called to let them know my skip was ready for collection and they arrived 2 hours later."
— Customer review, kcmwaste.com · kcmwaste.com
Positive signal
Customers already trust the service — a proper operations platform would make that consistency easier to maintain at scale
The Trustpilot reviews are clear — your customers get a reliable, prompt service. The question is how much effort goes into delivering that reliability behind the scenes. A bespoke scheduling and dispatch system would make the same level of service easier to sustain as the business grows.
What we'd typically build for an operation like yours
- Job scheduling and dispatch — skip deliveries, tipper runs, bin collections and aggregates in one view, allocated to the right vehicle and driver
- Customer quoting — price a skip, tipper run or aggregate order in seconds, confirm by SMS or email
- Driver app — job details, site notes, GPS confirmation, proof of collection on their phone
- Vehicle and fleet management — track what's deployed, what's available, service intervals
- Reporting — job volumes, driver utilisation, revenue by service line, site-by-site comparison
How we work
We show you a working concept before you commit to anything
We use AI to build faster than traditional development. Before you decide anything, we'd want to meet you on-site, understand how jobs flow through the business, and then build a clickable working concept — roughly a week's work, no cost, no obligation. You see something real before committing to a build.
If the coordination challenge sounds familiar, it's worth a conversation.
Book a call with Liam Or reply to the email that brought you here.
Rated
Based on 83 stellar reviews
Based on 83 stellar reviews
