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A note from Identify Digital
John Wright Electrical & Mechanical Services
Hi Martin,
I'll be straight — this is a cold approach. We build bespoke job management platforms for M&E contractors.
I came across John Wright while looking at M&E contractors across Yorkshire and wanted to get in touch. I put this page together first so you can see what we actually looked at, rather than just taking my word for it.
What we found — The business
27 years and now operating at a genuinely national scale
Established in York back in 1997, you've grown into a national M&E contractor with 70+ engineers. The client list is impressive — RAF sites, English Heritage, 999 call centres, hospitals, and major contractors including Balfour Beatty. Commercial, industrial, healthcare, education — the scope of work is broad and the sectors are demanding.
That kind of national reach, with that volume of engineers, is a significant operation to coordinate from a York base.
Est. 1997
Based in York, North Yorkshire
70+ engineers
National reach across UK
Signal — Booking & scheduling
All customer contact routed through the phone
From what we could see on the website, every customer contact — new enquiries, job bookings, quotes — runs through a phone number or a protected contact form. There's no online booking, no client portal, and no visible quote tool. For a business dispatching 70+ engineers nationally, the coordination question is a real one: how much of that is running manually?
Signal — National growth
National expansion without visible systems to match
The website mentions you've grown into a national business, which is a meaningful step from a North Yorkshire base. The booking and operational infrastructure visible externally still looks static — phone-first, email-based. In our experience with M&E businesses at this size, that tends to create a growing admin burden as the engineer count goes up.
Signal — Engineer dispatch
No visible job management or dispatch platform
Dispatching 70+ engineers across commercial, industrial, and public sector sites nationally — with compliance requirements in sectors like healthcare and defence — is complex work. We couldn't identify any external signs of a job management platform, scheduling tool, or site app. It may well be that you have something internal — but if coordination is still largely manual, it's worth a conversation.
What we could help with
- Job management and scheduling — a single view of all live jobs, engineers, and sites
- Engineer dispatch and site app — job details, compliance checklists, sign-off from the field
- Quote and booking flow — so customers aren't reliant on phone calls to get things started
- Compliance and documentation tracking — built into the job workflow, not bolted on
- Client portal — so major clients can track their own jobs without calling your office
- Labour, wages and reporting — timesheet data feeding through automatically
About us
Why we're relevant here
We're Identify Digital — a development agency based in Wakefield. We build bespoke operations platforms for contractors who dispatch teams to jobs. We've built for groundworks, construction, and field service businesses across Yorkshire and the North. The platforms we build are designed around how the business actually works — not how an off-the-shelf product expects you to work.
If any of this resonates, the easiest next step is a quick call — no obligation, just a conversation about whether there's a fit.
Book a call with Liam Or reply directly to the email that brought you here.
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Based on 83 stellar reviews
