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We’re here to give you easy to understand, honest and sensible advice on websites and apps and all that digital marketing stuff we do, so don’t be shy – get in touch and let us know about your digital goals.
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Beanies wanted to digitalise their operations to support their rapid growth and international expansion.
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DSEC asked us to create a business management system to simplify and streamline their entire operation.
Operations Platforms For Trade & Construction Businesses
Replace the spreadsheets and WhatsApp - scheduling, jobs, compliance & billing in one place.
Operations Platforms For Training Providers
Scheduling, booking, billing & certificates - without the admin chaos.
Ecommerce Platform For Suppliers & Distributors
B2B, B2C, or both - connected to your ERP, no more double-keying.
A note from Identify Digital
Elm Building Service Engineers Ltd
Hi Neil,
Straight up — this is outreach. I came across Elm Building Service Engineers while looking at MEP contractors running national operations out of Yorkshire, and the longevity and scale of what you've built caught my attention.
I put this page together so you can see what we actually looked at, rather than just asking you to take my word for it.
What we found — The business
23 years delivering MEP across sports, leisure, hospitality and commercial — national reach from Leeds
Mechanical, electrical and plumbing engineering across the sports and leisure, hospitality and commercial sectors. In-house engineers and project managers deploying to sites across the UK. That's a mature, complex field service operation — multiple disciplines, multiple active projects, and all the scheduling and compliance coordination that goes with it.
Two decades-plus in a demanding sector is evidence of a business that's genuinely good at what it does. The question is whether the operational infrastructure keeping it all together is built to match that scale.
Est. 23 years
Leeds, West Yorkshire
Mechanical, Electrical & Plumbing
Sports, Leisure, Hospitality & Commercial
National UK coverage
What caught our attention — Operations
No visible job management system — national MEP coordination likely happening through spreadsheets and email
The website is brochure-only. There's no visible client portal, job management interface or engineer-facing app. For an operation dispatching in-house MEP engineers to sites across the UK, that usually means scheduling, job tracking, compliance documentation and billing are being managed manually — across email, phone calls, and spreadsheets.
That works up to a point. But as project volumes grow, the cracks tend to show — jobs that fall through, compliance records that are hard to find at audit, billing that lags behind completion, and management reporting that requires someone to manually pull it together.
Something to consider — Compliance and certification
Multi-discipline MEP work carries significant compliance documentation requirements
Electrical certification, gas safety records, testing and commissioning documentation — in the leisure and hospitality sector especially, clients increasingly expect digital audit trails. If that's being managed through paper or scattered files, an audit or a client request can become a scramble. A purpose-built system keeps it all attached to the job from the start.
Positive signal
The client base clearly trusts you — systems investment protects and grows that trust
Long-standing relationships in sports and leisure and hospitality don't come easily. They're built on reliability and clear communication. A job management platform with client-facing visibility — job status, scheduled visits, certificates issued — reinforces exactly those qualities without adding overhead to your team.
What we'd typically build for an MEP contractor like yours
- Job management — create, schedule and track jobs across all active sites from one dashboard
- Engineer app — job details, site access instructions, time logging and sign-off on mobile
- Compliance document management — certificates and test records attached to jobs, retrievable instantly
- Client portal — visibility on scheduled visits, job status and completed work
- Quoting and billing — linked to job completion, reducing the gap between work done and invoice raised
- Reporting — labour utilisation, job profitability, compliance status by client and site
About us
Why we're relevant here
We're Identify Digital — a web development agency based in Wakefield. We build bespoke job management platforms for M&E and field service contractors. We compete with off-the-shelf tools like simPRO and Jobber, but we build bespoke to fit exactly how the business operates rather than forcing the business to adapt to the software. Most of our clients are contractors who've outgrown spreadsheets but don't want to compromise on how they work.
If any of this resonates, the most useful starting point is an Operations Audit — we come to you, map how jobs, engineers and compliance currently flow through the business, and produce a clear blueprint of what a purpose-built system would look like. £1,500+VAT, credited in full if you go ahead with a build.
Book a call with Liam Or reply directly to the email that brought you here.
Rated
Based on 83 stellar reviews
Based on 83 stellar reviews
