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DSEC asked us to create a business management system to simplify and streamline their entire operation.
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E2M (UK) Ltd
Hi Mark,
I'll be straight — this is a cold approach. We build bespoke job management platforms for M&E and field service contractors, and E2M caught my attention.
I put this page together so you can see what we actually looked at, rather than just asking you to take my word for it.
You've built a solid national M&E operation out of Wakefield
Since 2005, you've grown into one of the go-to maintenance and fit-out contractors for retail, leisure and commercial clients across the UK. Planned and reactive maintenance, electrical and mechanical services, refurbishments, new installations — and a team that deploys nationally to keep sites running.
Twenty years in a competitive sector with a consistent client base is no small thing. The business is clearly trusted by its clients.
Coordinating engineers nationally without a purpose-built system
Running planned and reactive maintenance UK-wide means a lot of moving parts — job allocation, engineer scheduling, parts and compliance tracking, client sign-off, billing. From the outside, there's no visible job management portal or client-facing system, which usually means this coordination is happening across phone calls, email chains and spreadsheets.
That approach works up to a point. But as job volumes grow and client expectations rise around visibility and reporting, the admin load tends to become a bottleneck — and the risk of things falling through the cracks goes up.
A platform built around how you actually operate
The contractors we work with are usually at the point where their existing toolkit — a mix of spreadsheets, helpdesk software and mobile phone coordination — is starting to show its limits. What they need isn't an off-the-shelf package that forces them to work around it. They need something built to fit their exact workflow.
For a business like yours, that typically means: job booking and dispatch, engineer scheduling and mobile app, planned maintenance calendars, compliance and certification tracking, client portals for sign-off and reporting, and integration with your billing process.
What a platform could include for E2M
- Job booking and reactive call management — from client request to engineer dispatch in one flow
- Engineer scheduling dashboard — who's available, where, what skills, what van stock
- Mobile site app — job details, photos, sign-off, compliance records on any device
- Planned maintenance calendars — recurring schedules, automated reminders, audit trails
- Client portal — live job status, certificates, reports, sign-off without the phone calls
- Billing and labour rates — auto-generate invoices from completed job records
We'd start with an on-site Operations Audit — half a day with you to map out how jobs flow through the business, where the friction is, and what a platform would look like. No obligation, and we put everything in writing.
Get in touch Identify Digital — Wakefield & UK-wide — identify.digital
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