Beanies wanted to digitalise their operations to support their rapid growth and international expansion.
DSEC asked us to create a business management system to simplify and streamline their entire operation.
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ARC Training (UK) Limited
Hi Matthew,
This is a cold approach — being straight about that. We build bespoke training management platforms for training providers who've grown beyond what spreadsheets and email can comfortably handle.
I looked at ARC Training before reaching out. Here's what I found and why it felt worth getting in touch.
Thirty years of specialist plant and equipment training
Established 1994, ARC Training has been running RTITB and IPAF accredited courses for over three decades. You deliver from training centres in Norwich, Peterborough and Ipswich — plus on-site at customer premises anywhere in the UK and internationally, covering everything from forklift and reach truck training to access platforms, cranes and heavy plant.
That breadth of accreditation — RTITB, IPAF, MHE, and bespoke in-house courses — means you're managing multiple certification types, multiple trainers and multiple venues at any given time.
No online booking visible — enquiry form only
From the outside, your website doesn't have an online booking or scheduling system. Courses are enquired about via a contact form or phone. For a provider with three fixed centres and a national on-site operation, that means every booking is likely handled manually — phone call or email, then coordinating trainer availability, confirming the venue, sending joining instructions and eventually issuing certificates.
That's manageable at a certain volume, but as you take on more on-site clients and run concurrent courses at different centres, the coordination overhead grows quickly.
The spreadsheet ceiling
At three venues plus on-site delivery, you're likely tracking trainer schedules, delegate registers, equipment availability and certificate issue across several spreadsheets or email threads. It works, but it creates risk — double-bookings, delayed certificates, renewals that slip through. We've seen this pattern with similar multi-site training businesses.
A proper system connects booking through to certificate issue automatically, with trainer calendars, delegate history and compliance reports all in one place.
What we could help with
- Online course booking — delegates self-book onto scheduled courses at any centre or request on-site dates
- Trainer scheduling — availability, location and certification alignment managed automatically
- Delegate management — full history, renewal reminders, bulk booking for corporate clients
- Certificate generation — RTITB and IPAF certificates issued automatically on course completion
- Compliance tracking — expiry alerts and renewal chase built into the system
- Xero integration — invoicing and payment confirmation without re-keying
We'd start with a half-day review — understanding exactly how your bookings, trainer schedules and certificates flow today. No obligation beyond that initial conversation.
Book a conversation Identify Digital — bespoke training management platforms for UK training providers
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