Clerks of Work were struggling with their workflow management.
Clerks of Work, an independent construction consultancy providing site inspection services across multiple sectors, were using off the shelf systems and manual processes that were inefficient and time consuming. They needed a custom software solution to streamline their operations and improve their digital presence.
An overview of what we achieved...
What were Clerks of Works' biggest frustrations?
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The current process relied on manual entry and basic tools like Notes apps which weren’t suitable for their complex reporting requirements creating an inefficient workflow.
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Staff were spending too much time typing up reports after site visits resulting in delays to clients.
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There was no system to manage site inspections, report generation and client communication resulting in operational inefficiencies.
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Often working in areas with no signal meant they needed a solution that could work offline and sync when a connection was available.
Custom App Development
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We built a custom app solution for Clerks of Work which allowed staff to generate reports directly from their mobile devices during site inspections. The tool included features to capture notes, photos and other relevant data all in one app.
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We understood the need for offline functionality so we designed the software to work without an internet connection. Once a connection was available the data would sync with the central system so no data would be lost.
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The new software integrated all aspects of the inspection process from data capture to report generation into one system. This eliminated the need for multiple apps and manual data entry and increased efficiency.
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The software was designed to be user friendly so staff could get up and running quickly and start generating reports more efficiently.
The custom software delivered to Clerks of Work...
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More efficiency - the bespoke reporting tool reduced the time to generate and submit reports by hours, so staff could complete their work quicker and more effectively.
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Better accuracy and communication - with real time data capture and streamlined workflows the reports were more accurate resulting in better communication with clients and faster decision making.
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Operational flexibility - the offline functionality meant staff could work anywhere, anytime without compromising the quality or timeliness of their reports.
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Client satisfaction - faster turnaround times and more accurate reporting resulted in higher client satisfaction and increased credibility for Clerks of Work.
Identify: Digital Utopia™ - Our 3 Step Methodology
Discovery
It all starts with a deep dive into the current performance of your website, and systems. Here we’ll understand your biggest frustrations, uncover bottlenecks and agree together on what “best-in-sector” looks like. Then we’ll roadmap a plan to get there (incorporating tailored website design and development services), to come up with a strategy that you actually understand.
Implementation
Now it’s time for the fun bit. Working with our in-house design and development teams, we’ll strategically tackle each item on your roadmap. Our proven website, system and digital marketing delivery processes mean we’ll deliver a positive ROI as soon as possible.
& Optimisation
Digital moves fast. And as your organisation continues to grow, so will both your and your customers’ needs. So we don’t just hand over your website and wave goodbye, we partner with you for the long haul, always staying on hand to support you whenever you need it through ongoing web development maintenance and support.
Want to know more? Let's talk.
Whether you’ve got a project in mind or just need to talk through some digital challenges, we’re here to listen and offer honest, practical advice on websites, apps, and systems.
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